SUPPORT FOR NHS STAFF
For URGENT or IMMEDIATE psychological support in a crisis during the COVID-19 pandemic :
You can access confidential, free & immediate/24 hr support for urgent psychological or mental health difficulties/distress via:
NHS Wellbeing Support: Text 'frontline' to 85258/ Twitter: @people_us
NHS Wellbeing Support Helpline (7am-11pm): Call 0300 131 7000
BMA 24/7 Counselling service for doctors: Call 0330 123 1245
Samaritans: Call free on 116 123
For more details, other services and resources please click on the titles below:
Practitioner Health is a free, confidential NHS service for doctors and dentists across England experiencing mental illness.
Peer support for doctors and medical students with mental health concerns.
A charity providing wellbeing support via online consultation to improve and sustain the mental health and wellbeing of UK healthcare professionals. They provide targeted one to one support with a team of psychological and wellbeing professionals for free.
a UK nationwide service delivering free supervision, debriefing and emotional support to healthcare workers.
A host of resources for doctors in training.
Helps distressed doctors and their dependents to identify charities and funds.
A free staff line, for support, signposting and confidential listening.
Our Frontline can offer you one-to-one support, via call or text, from trained crisis volunteers, plus resources, tips and ideas to look after your mental health and wellbeing:
Health workers: text FRONTLINE to 85258 any time, call 0800 069 6222, 7am-11pm if you’re in England, or call 116 123 any time if you’re elsewhere in the UK.
Emergency service staff: ambulance staff in England can call 0300 1317000, 7am-11pm, for all other emergency services staff, text BLUELIGHT to 85258 for a text conversation or call 116 123 for a phone conversation at any time.
Any other essential workers: text KEYWORKER to 85258 for a text conversation or call 116 123 for a conversation in confidence, with a trained crisis volunteer, at any time.
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.
A 24 hour hotline that offers support and problem solving advice (08459 200 169).
24-hour emotional support for anyone who needs to talk. Support available by phone, email and letter.
COPING WITH GRIEF
If you are a key worker, the COVID-19 pandemic is extremely challenging. While most of the country stayed home, you have been leaving your house to go to work and face enormous pressure.
If you work in health or emergency services for instance, you may face more death and bereavement at work than prior to the pandemic, which can be very difficult to cope with. If you are an educator, children you work with may have been bereaved during the pandemic, and it can be difficult to know what to say or how to support them.
When you are trying to adjust to stressful new circumstances, it can feel challenging to look after your own mental health. We have put together some resources below which may help you understand and manage any difficult feelings you may be experiencing and find support when you need it. It is so important to also focus on maintaining your wellbeing, whilst you are supporting others through the provision of essential services.
Grief Encounter have extended their free services to frontline staff during the COVID-19 pandemic. NHS, social care, and all other frontline workers can call 0808 802 0111, 9am-9pm, Monday-Friday, or log on to their live web chat for help with managing grief, how to talk to families experiencing sudden loss, and coping mechanisms to help you deal with multiple patient deaths. You can also email firstname.lastname@example.org.
Our Frontline is a partnership between Shout, Samaritans, Mind, Hospice UK and The Royal Foundation to help support the mental health of key workers during the pandemic. The collaboration of these services enables them to provide support for a range of difficulties you may be facing, from feeling overwhelmed or stressed at work, through to coping with bereavement. Our Frontline can offer you one-to-one support, via call or text, from trained crisis volunteers, plus resources, tips and ideas to look after your mental health and wellbeing.
Hospice UK provide a free counselling and trauma helpline for frontline workers, staffed by the ‘Just B’ team at St. Michael’s Hospice and specialist counsellors who are experienced in providing bereavement, trauma and emotional support. The service is responsive to faith, individual, cultural, and community needs, including providing a Tagalog speaking therapist service to support the large numbers of NHS and social care staff from the Philippines. Call 0300 303 4434, 8am-8pm, 7 days a week.
TWINKL AND MIND
Twinkl have partnered with Mind to support educators to cope with new ways of working, including resources designed to aid stress management and self-care. Selected resources are available via the Mental Health at Work webpage for educators, including guidance for how to talk about death and grief if you, a colleague, or a learner have been bereaved during the pandemic.